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Our Terms & Conditions — What You Need to Know

When you open an account with us, you agree to the terms that keep your account secure and your payouts verified.

Account eligibility depends on local lawDeposits via DANA, OVO, GoPay, QRISWithdrawal verification includedSupport in English 24/7Account closure available anytime
queen slot Our Terms & Conditions — What You Need to Know
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How to Contact Us About These Terms

If you have a question about our Terms & Conditions, or you want to understand how a specific rule applies to your account, reach out to our support team. We're here to walk you through what any clause means and how it affects your play. You can also request a copy of our full terms in writing, or ask about changes we've made.

Team online

Live Chat

Open your account lobby, tap Support in the bottom menu. Our team responds within 5 minutes during peak hours. Available 24/7.

Email Support

Email [email protected] with your account username and question. We reply within 2 hours on weekdays, 4 hours on weekends.

Account Settings

Log in, tap Profile, then Legal Documents to view, download or request clarification on any terms tied to your account.

YOUR RIGHTS PROTECTED

How We Handle Your Data & Account Security

These terms explain exactly how we collect, store and use your information. Your account number, payment details, withdrawal history and IP address are encrypted and kept on secure servers.

Data Encryption

All deposits, withdrawals and account changes are logged in encrypted format. Your payment method is tokenised — we never store full card or bank details on our servers.

Account Verification

When you open an account, we verify your identity using the details you provide. Withdrawals over Rp 5,000,000 may require additional verification documents before processing.

Data Retention

We keep your account data, transaction history and support messages for seven years after closure. You can request deletion of non-essential data before that window ends.

Privacy Requests

Email [email protected] to view, correct or delete your personal data. We respond within 14 days. You can also revoke consent to certain data uses anytime.

Cookie & Tracking

We use cookies to keep you logged in and to prevent fraud. You can adjust cookie settings in your browser; blocking all cookies may affect your login or withdraw flow.

Security Incidents

If we detect unauthorized access to your account, we'll notify you by email within 24 hours and walk you through account recovery steps with our support team.

Terms & Conditions — Frequently Asked

Here are the questions we hear most often about how our terms work in practice. Each answer is tied to a specific rule so you can see exactly how it plays out on your account.

Yes. You'll see a checkbox on the account creation form that asks you to confirm you've read and accept our Terms & Conditions. You cannot proceed without checking it. Once you open the account, you're agreeing to be bound by them. You can always read them again from your Profile menu.

If we catch prohibited activity — like using a fake name, depositing from someone else's bank account, or attempting to exploit a game feature — we reserve the right to suspend your account immediately. You'll receive an email explaining why. Your balance will be held while we investigate, typically within 5 business days.

Yes. Log into your account, go to Profile, then Account Settings, and tap Request Closure. We'll guide you through withdrawal of any remaining balance first. Once closed, your account cannot be reopened — you'll need to create a new one if you want to play again later.

We keep your account number, all deposits and withdrawals, chat history and verification documents for seven years after closure. This is required by financial regulations in Indonesia. After seven years, we securely delete non-essential personal data unless we're legally required to hold it longer.

Contact our support team within 30 days of the transaction with the issue. We'll investigate your account and payment partner's records. If we find an error on our side, we'll correct it immediately. If the dispute involves your bank or payment app (DANA, OVO, GoPay, QRIS), we may need you to contact them directly as well.

Yes, the core rules apply to everyone. However, some eligibility and payment terms depend on local law where you are. If local law says something different from these terms, local law wins. We'll notify you of any region-specific changes to the terms before they take effect.

We can update these terms, but we'll email you a summary of changes at least 14 days before they go live. If you disagree with the change, you can close your account before the new date takes effect. Continuing to play after the new date means you've accepted the updated terms.